We are fortunate at Elitech Systems to say that we can “drink a beer” with all our customers. Which in fact means that we have privileged relations with each one of them. We have developed an atmosphere of complicity between our team and our customers. We take the time to analyze our customer relationship before starting the creation of a website and in some cases, we withdraw from a project to avoid future problems. Here are the top 10 signs of a bad customer inspired from about.com site. Good reading!
1- EVERYTHING IS “EASY TO DO”
You’ve already heard these words: “It’s going to be simple or easy to do,” “It’s really not complicated.” In some cases, care must be taken because the customer can try to minimize the work to be done. It is necessary to educate the client on the workload to come and not to minimize the efforts to put. In our case, a customer who wants a copy of another web design can be a sign.
2- TO BE PROMISED FUTURE WORK
“You’ll see I’ll refer you a lot of customers”, “I have lots of future projects! “. The only project guarantee is the current project. Some customers will want to have a better price by promising a bigger workload. Some situations may actually allow you to have future opportunities, for you to identify them.
3- UNREALISTIC DELAYS
A customer who wants everything at the “PC” does not necessarily respect the fact that you have a customer to serve. Remember that the expectations of the client who receives a project quickly, will be greater than the next project. Additional fees may be charged in certain situations. In the end it must not become a routine.
4- TO BE “DEALER”
There is nothing wrong with a customer who can not afford your services, but there is often a problem when a customer tells you that you are too expensive and wants to “dealer”. There is no harm in being more expensive than others if your work is justifiable and honest. The analogy of cars is often easy to understand. There are Mercedes and Civic and both have the same utility. We like to say that “what will do your business and our business will be our common ground”.
5- THE OTHERS BEFORE WERE NOT GOOD
How many times have we heard these words in our web agency! Too often! On the spot, it is often very flattering, but at bottom, there can be eel under rock. You often have 1 side of the coin. Maybe this client is very difficult to fill and you will be next on his blacklist. Try to understand why his previous experiences were unsuccessful.
6- WHAT IS YOUR PROJECT EXACTLY?
Even with your experience you still do not understand the project. If the project is not clear to you, following the explanations, it may be that this project remains complex throughout the process. Stay away from dream projects and write down the plan of attack before accepting an idea.
7- THE “COURAILLEUX” CLIENT
A customer who does not respond quickly to your communications or who uses several other experts in your field may be a problematic client. Your project must be a priority for you and your client. The relationship must be reciprocal and transparent. A customer who keeps shopping and challenging you breaks this bond of trust. Do not be afraid to establish a “win, win” relationship.
8- SHOW ME WHAT YOU CAN DO
One of the easiest signs to identify is surely work requests before you start the project. In our area of website design, many customers may ask us to start web design before they even get the contract. This represents +/- 33% of the work! Obviously, it is not profitable to accept this kind of request. It is for this reason that we guarantee full satisfaction on all our websites and computer graphics projects.
9- A CLIENT DISORGANIZED FROM THE BEGINNING
A disorganized customer is often a problem. You will probably have much more effort to spend on your project than on a regular basis. A disorganized customer will often also be late in paying and accounting, which will cause you problems in the future. Your schedule will probably be affected and your other customers will suffer.
10- THE “GUT FEELING”
The most important thing is probably to listen to your instinct and use common sense. With experience you will be more and more able to identify the customers who can cause you problems. Share your experiences with others and listen.